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Banquet Supervisor - Afton Alps - Summer Seasonal - Part Time - Hastings, MN

Date: Apr 20, 2019

Location: Afton Alps, MN, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

The Wedding Supervisor is responsible for delivering an Experience of a Lifetime to all hosts and attendees of weddings at Afton Alps. This individual will be responsible for organizing, coordinating, and helping hosts deliver successful events. This position routinely focuses on nuptial ceremonies and receptions. This person will work with the Wedding Coordinator, Food and Beverage Manager, Executive Chef, and Food and Beverage Personnel. The candidate must be committed to superior Guest service and quality standards. This individual plays a key role in motivating and ensuring the wedding team is successful and continues to exceed the Guest expectations.

 

Responsibilities include:

  • Acts as the secondary point of contact for Wedding and Event Hosts.
  • Acts as the secondary point of contact for all cross-functional groups that plan events resort-wide.
  • Works with Wedding Coordinator to confirm and schedule all tasks associated with the wedding (including pre and post event activities), employee support, and communication to cross-functional groups, as necessary.
  • Partners with Wedding Coordinator to understand banquet food and beverage options and pricing; schedule tasting events; and determining employee scheduling.
  • Acts as secondary point of contact for all outside, event-specific vendors leading up to the wedding.
  • Partners with Wedding Coordinator to train new employees.
  • Executes the physical setup of all banquet areas.
  • Supports the Wedding Coordinator in supervision of the overall cadence for the event and ensuring staff is executing to plan.
  • Is responsible for proper and accurate accounting practices. Assists with closing of cash terminals and financial paperwork at end of wedding nights to ensure accurate revenue reporting.
  • Resolves and documents Guest complaints. Accommodates special requests, when appropriate.
  • Upholds safety standards within the department and resort.
  • Ensures employees are knowledgeable about our food and beverage, overall facilities, company policies and procedures, and work schedules.
  • Partners with Wedding Coordinator to continually coach and develop employees.
  • Partners with all Food and Beverage staff to continuously optimize and improve processes and procedures.
  • In the event of the Wedding Coordinators absence from a wedding event, fills in as primary point of contact for day-of wedding event.
  • Performs other duties as assigned by the Wedding Coordinator or Food and Beverage Manager.
  • Adheres to and models the mission, vision, and values of Vail Resorts and Afton Alps.

 

Requirements:

  • High school diploma or equivalent
  • At least 18 years of age
  • Minimum of 1 year of supervisory experience (preferred)
  • Minimum of 1 years of experience in a Guest service environment
  • Previous sales experience (preferred)
  • RPOS experience (preferred)
  • Microsoft Office proficiency
  • Strong organizational and interpersonal skills
  • Ability to function in a high-stress environment
  • Works well on a team with a willingness to jump in and help, when needed
  • Positive attitude
  • Valid driver’s license
  • Able to communicate effectively (verbal and written) in English
  • Must be able to work flexible schedule including weekends, nights, weekdays, evenings, & holidays

 

Competencies:

  • Serve Others: Own It. Personalize It. Elevate It.

Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers’ changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers.

  • Do Right: Act with Integrity – always do the right thing, knowing it leads to the right outcome.

Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others’ feedback; identifies and communicates ethical concerns.

  • Drive Value: Grow profit through smart and innovative business practices.

Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline.

  • Do Good: Preserve our natural environment and contribute to the success of our local communities.

Has an awareness of the company’s Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company’s environmental initiatives; understands the company’s connection with our local communities.

  • Be Safe: Be committed to the safety and wellness of our employees and Guests.

Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk.

  • Have Fun: Fun is our product – create fun, enjoy your work and share the contagious spirit.

Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.

Create incredible experiences for guests at the Midwest’s premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 166695


Nearest Major Market: Minneapolis