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Manager, Retail Operations Support

Date:  Oct 13, 2021

Broomfield, CO, US

Company:  Vail Resorts
Shift Type:  Year Round

We offer a variety of professional career opportunities at our corporate headquarters near Boulder, Colorado. Our corporate headquarters team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more about positions at our corporate office. Visit www.vailresortscareers.com 


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

The Manager of Operations Support is responsible for managing VRR’s centralized communication, documentation, and operational best practices for all retail and rental locations. As the Manager of Operations Support you will utilize existing tools and resources as well as develop new strategies to support our front-line operators and drive the connection of information for all teams. This role will lead the development of a new field reporting strategy to help drive accountability and create best practices.



  • Lead all operational documentation including policies, SOPs, and guiding information for all retail and rental locations.  This includes annual reviews and maintenance of documents, creation of new items as required, end user sign-off and acknowledgement, and development of documentation strategy
  • Lead VRR Communications strategy including day to day operations of current program and strategic roadmap of future communication strategy
  • Provide communications and documentation oversight and creation of day to day and critical special projects related to the Ops Support Team deliverables and roadmap as necessary. Support the creation and distribution of communications to front line staff
  • Lead the development of field reporting strategy that help monitor and drive front line behavior and accountability
  • Use data driven approach to identify efficiencies in-store including staffing models, operational costs and critical time saving opportunities for the front line. Organize and present findings and recommended changes to team to drive our foundational processes
  • Partner with Operations Support and VRR Field Leadership to identify and provide solutions to challenges and opportunites within existing programs and processes
  • Partner with cross-functional teams, including Merch, Accounting, Health and Safety, and Loss prevention to determine proper formats and cadence for all reporting that is deployed
  • Utilize existing systems for documentation, communication and data analysis. Continually look for new opportunities to refine our approach and grow using existing or new opportunities



  • Bachelor’s degree required, and 3+ years of related experience.
  • Creative and conceptual thinking to build solutions to sophisticated problems.
  • Ability to pitch ideas and gain support, and then develop tactical plans to implement.
  • Experience managing projects and timelines.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Effective and professional verbal and written communication skills.
  • Experience with data analysis
  • Experience with Aptos, RPOS, SharePoint, and PolicyTech preferred


 The budgeted range starts at $60,000 - $73,450 + annual bonus.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 361394